株式会社 タップ 沖縄事業所

Hotel system maintenance position!

  • System maintenance
  • 正社員
  • うるま市
メイン
会社ロゴ

株式会社 タップ 沖縄事業所

私たちがやっていること

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System engineer maintenances systems and develops new systems
私たちがやっていること image2
In the maintenance department, we respond to inquiries from hotels & lodging facilities mainly via phone calls.

Tap.Co.,Ltd was founded in 1987.
Tap is involved in the whole cycle of development, installation and maintenance of Front System, Reservation System and several other Hotel Property Management Systems (Hotel PMS) useful in hotel management. The flexibility of our Hotel PMS allows it to be easily customized to meet the unique needs of different hotels. We have steadily grown our market share nationwide and currently about 700 facilities are using our Hotel PMS. In Okinawa alone, we count 41 leading hotels such as Terrace Hotels and Kanucha Resort Okinawa as our clients.

We project that the number of hotels using our PMS will rise to 1000 by 2020.We are proud of our top position in the industry which has come about from research and development and expertise accumulated over the last 30 years.

Hotels are in operation 24-7 so it is imperative for the Hotel PMS to be in working order 24-7 thus maintenance is very important.Our maintenance control team offers more than simple call center services. They are always up-to-date with the latest technical skill to support and trouble shoot and, if specialized skills is required, a team of system engineers is always ready to step in for speedy solutions.

私たちのビジョン

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Human resource manager, Kinjo Yasuko.
私たちのビジョン image2
English class during working hours with a native English speaker.

"Expanding to overseas market"
Currently, Hoshinoya Bali, to begin with, and other overseas hotel have installed our Hotel PMS. To meet their needs we have been globalizing our team of staff by employing foreign staff and development focused on international market.

We put great effort in improving the language skill of our staff in expectation of increase of overseas clients in the future. We have small-group English class taught by a native speaker which focus not only on daily conversations but also on the English skills and technical words that are essential in operation of our Hotel PMS in an English environment.
Furthermore, to encourage language improvement, Japanese staff who score 700 points and above in the TOEIC test, gets a monthly bonus of 20,000 yen for 2 years. To keep receiving the bonus after 2 year, one only has to sit for the TOEIC test again and get a score of 700 points and above.

"Hotel laboratory"
At tap, our research and development team is applying latest tools like artificial intelligence and data analysis to create mechanism and develop systems that will meet the needs of hospitality industry in the future.

私たちのスタイル

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Dress code is mostly casual but formal wear is required when visiting our client’s premises.
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Everyone is free to express him/herself through fashion.

As we operate 24 hours on shift, our staff don’t have assigned personal desks. After reporting to work, one just have to look for an open desk log-in and start working. Also our customer support team and SE rarely meets our client’s directly, so their dress code is more casual.

Also, all staff can easily access the management staff and voice their opinion about work place and work in general.

Tap’s PMS is highly specialized and keeps on changing to meet the changing industry and client’s needs. Therefore, irrespective of how long one has worked at Tap, our employees have to keep on learning and training to keep pace with the latest technology.

Tap Company has a great OJT system, good salary and benefit that, even though most of the employees start as inexperienced fresh graduates, no new entrant has quit over the last three years. This is because employment process involves company visit, detailed work description which prevent mismatch between job position and skillset.

お願いしたい仕事

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Respond to all inquiries from our clients through phone or chat.
お願いしたい仕事 image2
You will acquire professional skills regarding hotels and systems.

Position: Maintenance
Customer support to our clients who are mainly hotels and lodging facilities.
When you receive a call from our clients on a system’s problem, support request, trouble shooting, and or operation inquiry, you can collaborate with the SE, sitting in the same room, for speedy solutions.
In addition to Japanese skills, we are looking for a person with English skills for our expanding overseas clients.

募集要項

募集職種
System maintenance
雇用形態
  • 正社員
仕事の内容

Customer Support Centre: answer phone calls and respond to all inquiries, troubleshooting, and operation support.

※Two-month training after joining the company.

求める人材

Japanese skills –N1
English skills – Intermediate.

勤務地
沖縄県うるま市前原260-6
通勤・交通

-Driving to work is ok
-Bus (Bus Stop close to the office)
※Transport allowance provide

勤務時間
(1) 9:30 to 18:15 (2) 7:30 to 16:15 (3) 15:30 to 00:15 (4) 23:30 to 08:15 <60 minute break>
給与

月給 180,000円〜300,000円
Salary is merit based
※Night shift allowance for work done from 22:00 to 05:00

賞与
Twice a year (July and December)
昇給
Once a year(June)
福利厚生

 Social Health Insurance
 Transport allowance
 Overtime allowance
 Special responsibility allowance
 Retirement benefit (Three years as a full time worker)
 Certification bonus (defined by company)
 Membership to well-known hotels

休日・休暇

Two days a week according to the company’s calendar.
(120 days in a year)

応募・選考について

選考の流れ
STEP 1
Company Orientation
STEP 2
First interview
STEP 3
Second Interview
STEP 4
Offer
応募方法
下記にありますJOB ANTENNA GLOBALの応募ボタンよりご応募ください。
連絡先
担当者
HR Department: Yasuko Kinjo, Hazuki Iha
住所
260-6, Maehara, Uruma City, Okinawa 904-2235
TEL
098-982-6161
MAIL
recruit_okinawa@tap-ic.co.jp

この求人の特徴

働き方の特徴
完全週休2日制
年間休日120日以上
服装自由
通勤・交通
マイカー通勤可
交通費全額支給
国際的な仕事
英語が活かせる

この求人のANTENNA LEVEL

株式会社 タップ 沖縄事業所の会社情報

会社概要

本社
沖縄県うるま市260-6
設立
1985年02月
資本金
8,000万円
代表者
代表取締役会長 林悦男 代表取締役社長 清水吉輝
従業員数
144名
(男女比:男性8 : 女性2)
事業内容
ホテル情報システムの開発・販売・保守
URL
http://www.tap-ic.co.jp